All tours sold are subject to following conditions:
1. Your Booking
Before The Last Frontiers can accept and process your booking, the leading member of your party must complete and sign your final Personal Itinerary. We may also accept your confirmation by e-mail or by phone. The person, who signs the Itinerary shall be deemed to act as agent for all persons shown on the Itinerary, whether the signatory shall intend to travel or not and that signature bind all members of your party jointly and seperately to the Terms & Conditions.
2. Deposit Payment
At the time of asking for your holiday booking to be confirmed, we may ask for a deposit of about 20 % of the total price. If the deposit is not received within 8 days, your booking would be automatically cancelled and cancellation charges will become payable in accordance with paragraph 5 below. This deposit is your only commitment to The Last Frontiers until six weeks prior to departure.
3. Payment of Balance
The Last Frontiers will send a deposit payment confirmation upon receipt of the deposit. This also serves as The Last Frontiers' acceptance of your booking. You must pay the final balance before air tickets are being issued, but in any case latest five weeks before departure or upon our payment request. If you do not pay within 5 days, The Last Frontiers reserve the right to treat your booking as cancelled, in which case the full deposit is forfeit.
4. Booking Alterations
If you decide to alter any details after you signed and sent the Itinerary, The Last Frontiers has the right to charge you a 20 US$ administration fee per change plus any fees levied by airlines or other suppliers. In special cases (eg too short notice or change request impossible to confirm) your change request may be rejected by The Last Frontiers. The denial to change your itinerary would be communicated to you.
5. Booking Cancellations
If you or any member of your party wishes to cancel your confirmed itinerary (or any part of it), you must do so by written notification. The person who signed the Itinerary must also sign the cancellation notification letter. To compensate The Last Frontiers for the expenses of processing your booking, you will be charged cancellation fees as set out below.
The amount payable depends on the time, when The Last Frontiers receive your written notice of cancellation - the more notice you give the less will be charged. If the cancellation falls within the terms of your insurance policy, you may be able to make a claim for the cancellation charges.
Please see below table for the period before departure within which cancellation notice is required and amount of cancellation fee (shown in % of the total tour price)
The Last Frontiers reserves the right to amend above cancellation fees, if our partners mandate higher cancellation fees on us. In such a case, you should be notified by The Last Frontiers about applicable cancellation fees.
Should you have a complaint, you are urged to discuss it at the time with the airline, hotel or your personal guide locally. If your complaint cannot be resolved locally, please notify The Last Frontiers within 14 days of your return, giving travel (eg flight-) details, nature and matter of the complaint. No action can be taken after this period.
Holiday and travel insurance including cancellation cover is essential for your own protection. You should be suitably insured before booking.
8. Changes and cancellation
Occasionally it may be necessary to amend the arrangements you have selected and The Last Frontiers reserve the right to do so at any time. Most of these changes are minor, but where they are substantial The Last Frontiers will of course inform you as soon as possible. A substantial change is one that The Last Frontiers make to your tour arrangements before departure, eg changing your airport of departure, or a difference of more than twelve hours in your departure time, or a change on your hotel (a substantial change does not include eg a changed schedule as imposed on The Last Frontiers by an air carrier).
You then have the choice of either: (a) accepting the changed arrangement as notified to you; (b) purchasing another; (c) canceling your holiday. If you choose (a) or (b) The Last Frontiers will pay you compensations as follows: more than 42 days prior to departure Nil; 42 - 28 days - US$ 10 per person; 27 - 14 days - US$ 15 per person; 13 - 0 days - US$ 25 per person. If you choose (c) you will be refunded all monies paid to date plus compensation as detailed above.
Should you choose to change your itinerary after embarking on a trip, The Last Frontiers can not absorb any oncosts nor can The Last Frontiers refund any monies to you.
9. Force Majeure
Compensation payments do not apply, where performance of The Last Frontiers' contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedules by scheduled airlines and similar events beyond The Last Frontiers' control.
10. Trip Cancellation
Although it is unlikely, The Last Frontiers reserve the right in any circumstances to cancel your tour. In this event, The Last Frontiers will inform you as soon as possible and you will be offered the choice of an alternative tour of at least comparable standard if available, or a refund of all monies paid. In no case, except for reasons as set out under Force Majeure above, will your holiday be cancelled less than 24 days before the scheduled departure date.
The Last Frontiers have taken all reasonable steps to ensure that proper arrangements have been made for the tour offered. The Last Frontiers accept any responsibility for the quality of your tour as confirmed to you. However, The Last Frontiers cannot accept responsibility for the acts or omissions of its agents, suppliers and subcontractors, whilst acting within the scope of or in the course of their agency or contract of supply. In the event, that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of The Last Frontiers' agents, suppliers or their employers, The Last Frontiers nor members of staff can accept any responsibility.
12. Schedule Airlines
The responsibility of the airlines in connection with the tour is limited to the carriage of passengers in accordance with the conditions of carriage of participating airlines by International Conventions. Airlines reserve the right to amend timings and dates of departure as outlined under Chapter 8.
13. Tour Description
Every effort has been made to ensure the accuracy of descriptions and information. However, The Last Frontiers is not always able to control all components of the tour arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. The Last Frontiers will advise you, if they become aware of a major change.
14. Price Guarantee
The price of your tour is that shown on your confirmation invoice, and is fully guaranteed and will not be subject to any surcharges other than any Government imposed increase in taxes. This guarantee is subject to the conditions of payment being adhered to.
The Last Frontiers* GmbH is happy to provide you with information about visa and visa requirements. Unless otherwise stated, however, we can not accept any responsibility or liability for correct and up to date information.
In certain cases, we can provide you with visa, in which case we ask you to co-operate with us to obtain visa in time. We must however waive any claims for incorrect visas as issued by Authorities or Agencies.
Making a booking
Once we have concluded the details of your tour, The Last Frontiers would send you your final Personal Itinerary, stating all relevant information, such as names of people participating, dates, flight details, accommodations, excursions, prices, modes of payment, deposit payment etc.
This paper will serve as Booking Form. After checking all details carefully (important to check names and initials for flight reservations) you should sign the last page and forward it by fax or mail to The Last Frontiers' address, indicate acceptance by e-mail or by phone. Your signature, e-mail or call indicates your acceptance of all tour details as described. You should pay required deposits as indicated.
The Last Frontiers may refuse
confirmation by telephone, if we do not know you or if we any other have
Confirmation of all travel details (e.g. flight numbers and times) will
be sent to you, as they become available, or will be discussed latest
during the briefing session before you embark on your trip. Once your
booking has been confirmed, prices will not change, unless you make a
change to the arrangements requested on your Booking Form or by e-mail
Criteria for choosing a certain hotel are convenience of location, individuality and quality of service, not necessarily hotel ratings.
In some places only local breakfast are being served. In case you need a strong coffee or any other special diet, you have to bring your own provisions with you. Please contact The Last Frontiers, if in doubt.
Guided tours may include lunch or dinner for some days. Please check
your itinerary for details. The restaurants are chosen carefully. Usually,
meals (except breakfast) are not included in our itineraries (unless stated
differently) to enable you to discover your own places. Please check your
itinerary for details.
Entrance fees to the various sites and local tourist- or city taxes as
well as airport taxes are usually not prepaid and included in the quoted
price in order to give you the flexibility to skip sights. If entrance
fees would be included, The Last Frontiers would inform you accordingly.
Airport- and other Taxes are not included in our prices. They have to be paid by yourself in local currency or in US$. Expenses of personal nature like lunch and dinner, telephone calls, bar bills, laundries and all others, not mentioned above are to be paid by the customer.